Shipping and Returns

Shipping

We ship Monday - Friday via Australia Post. Once your order has been placed, we will send tracking to your email. 

Standard shipping will take between 5-7 days once shipped.

Express shipping will take between 2-4 days once shipped.

Returns

We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us, we want you to be happy!

Please read carefully below on our returns policy and how to proceed.

Return Policy For Online Shopping

Full priced items:

  • Please return your item/s to our Jannali store by post 5 Jannali Avenue, Jannali NSW 2226 within 14 days of receiving your order.
  • Returns are for refund or store credit ONLY. This can be noted on your returns form.
  • Items must be returned in same condition as when received and in the same packaging.

Sale or one-off promotional items:

  • No refunds or exchanges

Faulty items

If you believe your piece is faulty, please contact us at [email protected] within 7 days of receiving your garment to organise return/replacement.

Exchanges

Unfortunately, we do not hold for exchanges. If you would like to exchange your product we recommend you purchase the item you would like to secure it and we will refund your returned garment once received.

Delivery method

Please note that we strongly suggest using a postage bag that has a tracking ID as we do not hold responsibility for items that go missing through the post.

If you are a local customer or driving through Jannali, please feel free to drop it into us in person. The same returns requirements apply.

Please send back to:

That Little Shop in Jannali
5 Jannali Avenue
Jannali  NSW  2226

Processing of returns

Please note that as we're a small team returns are processed once a week, so please allow up to 7 days for your return to be processed.

You will be refunded by the same method with which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer.

Damaged Items

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post.

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